Returns and Refunds

We are so confident you will love the WineRevolution we offer a 30 day money-back-guarantee.

To start a Returns request please contact us.

Please do not return any item without first obtaining a Returns Authorisation Number.

Remember to place a printout/written note of your Returns Authorisation Number inside ALL the returned packages.

Returns and Refunds:

  • You may return the unused WineRevolution unit within 30 days of the delivery date.

  • All items must be returned in their original packaging (securely resealed for transit).

  • The items must be returned as a complete WineRevolution, including all manuals, fixings and accessories.

  • The items must be undamaged and in saleable condition.

  • You will be responsible for paying all shipping costs incurred in returning your item to us.

  • If you are returning an order from outside the UK, you will be responsible to pay for any charges incurred in returning your item to us. This includes any customs or taxes.

  • It is your responsibility to return the items to us safely. We always advise to obtain a proof of postage and use a courier with tracking and signature on delivery.

  • To complete your return, we require proof of purchase.

  • Once your return is received and inspected, we will send you an email to confirm or reject your refund.

  • If approved your refund will be processed, and a credit will be applied to your original method of payment (usually within 7 working days). We can only pay refunds to the original purchaser.

Shipping Damage:

We strive to get your order to you in perfect condition. All WineRevolutions are carefully inspected before dispatch and packaged very securely. Unfortunately, in rare cases, damage can occur in transit.

  • Before signing for the delivery please inspect the packages. If the packaging is obviously damaged, please refuse delivery informing the courier about the damage. Then immediately contact us.

  • If you accept delivery, please inspect all the contents within 48hrs. If any items are found to be damaged, please immediately contact us. We will require photos of the damage. We cannot accept claims for damage reported after this 48hr time period.

Warranty:

The WineRevolution is covered by a 2 year warranty against manufacturing defects.

  • It does not cover wear-and-tear, UV damage, corrosion or any failure caused by misuse.

  • The warranty is non-transferable and only applies to the original purchaser.

For all valid warranty claims we will (at our discretion) repair, refund or replace the affected item(s).

If you wish to make a warranty claim please contact us